Frequently Asked Questions
Everything you need to know about bringing Scout home.
What is the typical lead time for shipping?
In-stock items typically ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduling.
Do you offer international shipping?
Currently, we ship within the contiguous United States. For international inquiries, please contact our support team to discuss custom freight quotes and logistics.
What is your return policy for furniture?
We accept returns on most items within 14 days of delivery, provided they are in original condition. Please note that a 20% restocking fee applies to all furniture returns, and original shipping charges are non-refundable.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Are your vintage pieces restored?
Yes, our curated vintage collection is hand-selected and professionally restored by our in-house team to ensure each piece meets our high standards of quality while maintaining its unique character.
Do you offer trade discounts for interior designers?
We do! Certified interior designers, architects, and developers are invited to join our Trade Program for exclusive pricing and personalized service.